FAQs

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. All payments are processed securely in US dollars (USD).

2. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times vary by destination but typically range from 5-15 business days after processing.

3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s progress.

4. Can I change or cancel my order?
We can only modify or cancel orders within 24 hours of purchase. Please contact us as soon as possible at [email protected] if you need assistance.

5. What is your return policy?
You can return unopened and unused items in their original, sealed packaging within 30 days of delivery. For complete details, please see our Refund and Returns Policy.

6. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect product, please contact us within 7 days with your order number and photos. We will arrange a replacement or refund promptly.

7. How can I contact customer support?
For any questions or issues, our support team is available via email at [email protected]. We aim to respond within 24-48 hours.