Privacy Policy

At Aesop, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://www.aesopoutlets.com) or make a purchase.

1. Information We Collect
When you place an order, create an account, or subscribe to our updates, we may collect personal details such as your name, email address, shipping address, payment information, phone number, and date of birth. We may also collect data related to your website activity, such as your IP address and browsing history.

2. How We Use Your Information
We use your information to:

• Process, fulfill, and deliver your orders.

• Provide customer support and maintain your account.

• Send you information about our products, services, and events, but only with your consent.

• Maintain, improve, and develop our website, products, and business operations.

3. Data Protection
We take security seriously. We implement reasonable technical and organizational measures to protect your personal data from misuse, loss, and unauthorized access. Payment transactions are processed securely through encrypted connections and authorized financial institutions. Your personal data is never sold.

4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. This may include collecting your IP address and browser type. You can adjust your browser settings to disable cookies, but please note that this may limit your ability to use all features of our website, including making purchases.

5. Data Sharing and International Transfers
To operate our business, we may share your information with trusted service providers, such as shipping carriers and payment processors, who act on our instructions. As we are a global brand, your data may be transferred to and processed by Aesop entities or service providers in other countries, including Australia, the United States, the United Kingdom, and within the European Union.

6. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. You may also withdraw your consent for marketing communications at any time. To exercise these rights, please contact us using the details below.

7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data is securely deleted or anonymized.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer at:
Email: [email protected]
Postal Address: Privacy Officer, The Aesop Group, GPO Box 411, Melbourne, VIC, 3001, Australia

9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date. We encourage you to review it periodically